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Terms and Conditions

Web site belongs to London Engineers Company Ltd ( trades as L.E. Company Ltd )

12 Melcombe place , London, UK, NW1 6JJ

Tel: + 44 203 6037 172

Email:  [email protected]

All orders/works through web site accepted by L.E. Ltd are accepted subject to L.E. Ltd’s United Kingdom conditions of work/sales for business or United Kingdom contract terms for consumers which are shown below.


Countries and jurisdictions have differing laws and regulations relating to the distribution and use of water, gas, other fluids, solid and other fuels, and electricity. The purchaser of a service from L.E. Ltd shall ensure that :

  1. The product complies with and is used in accordance with the requirements of the country or jurisdiction in which it is used.
  2. The product if fitted is fitted in accordance with the requirements of the country or jurisdiction in which it is fitted and has to be certified by a qualified person of the country. This includes any requirement that the person shall be competent trained or qualified to perform the certification.


L.E. Ltd offers a demolition and collection of an old product when a UK customer purchases a new like for like product from L.E. Ltd. Please enquire when ordering.


  1. For L.E. Ltd’s Web Site Terms. Please CLICK HERE.
  2. For L.E. Ltd’s Privacy Statement. Please CLICK HERE.


In these Conditions ‘The Company’ shall mean London Engineers Company Limited whose registered company number is 9294303 and whose registered office is situate at 12 Willesden Ln, London NW6 7SR and ‘Goods’ shall mean and include goods and/or works (including all workmanship) or any part thereof of any description to be supplied or performed.

The Goods are offered by the Company only to Customers in the United Kingdom and the Customer confirms that he is habitually resident or has a seat of business in such country.


1.1 All quotations, offers and tenders are made and all orders are accepted subject to the following Conditions except as otherwise provided in these conditions. All other terms, conditions or warranties whatsoever are excluded from any contract between the Company and any Customer unless expressly accepted in writing by a board director of the Company. Provided that nothing in this contract shall restrict or exclude liability for death or personal injury caused by the negligence of the Company or affect the statutory rights of a Customer dealing as consumer.

1.2 Quotations offers and tenders issued by the Company are not offers capable of acceptance so as to form a binding contract. An order placed by the Customer via our web site or telephone will be construed as an offer to purchase the Goods from the company. It is at the Company’s discretion whether to accept the Customer’s offer. The despatch by the Company of all or part of the order placed will be construed as acceptance by the Company of all or part as the case may be of the Customer’s offer to purchase.

1.3 In the event of a conflict between these Conditions and the Company’s express terms of any quotation, offer, tender and/or order acknowledgement then such express terms shall prevail.

1.4 Quotations offers and tenders issued by the Company are for the whole of the Goods referred to in them and the Company reserves the right to refuse acceptance of any order which relates to only part of the Goods forming the subject of a quotation, offer or tender.

1.5 If any non-fraudulent statement or representation has been made to the Customer by the company, or its employees, officers or agents upon which the Customer relies (other than in the document(s) enclosed with the Company’s quotation or acknowledgement of order) then the Customer must set out that statement or representation in a document to be attached to or endorsed on the order and in any such case the Company may confirm, reject or clarify the point and submit a new quotation and the Customer shall only be entitled to do so if the statement or representation is attached or endorsed on the Customer’s order and then only if the Company subsequently confirms in writing to the Customer that the Customer is entitled to rely on the statement or representation if appropriate. Under no circumstances shall the Company be responsible or held liable in respect of any statement or representation relied upon by the Customer which is not attached to or endorsed on the order and subsequently confirmed in writing by the Company.

1.6 Unless specifically agreed to the contrary all trade terms shall be interpreted in accordance with the INCOTERMS current at the time the order is accepted.

1.7 Prices are quoted by the Company on the basis of the limitations of liability set out in these conditions. The Customer shall be entitled to request the Company to agree a higher limit of liability and the Company may then quote a revised price taking account of any increased insurance premium to be borne by the Company.


2.1 Unless otherwise agreed in writing all prices are exclusive of VAT

2.2 Where at the Customers request, orders ( call outs ) are forwarded by any means involving a higher carriage ( driving time ) charge  than would be incurred by use of the Company’s usual means of carriage then the additional charge will be paid by the Customer.

2.3 Where the Company delivers the Goods the Customer shall be liable to the Company for any demurrage costs incurred by the Company in the event of vehicles being unduly delayed at the designated point of delivery.

2.4 Quoted prices are subject to fluctuation at any time for any reason, including changes in commodity prices, currency exchange rate fluctuations, supplier price increases and changes in market conditions. Where a price differs from that quoted on our website, the Company will contact the Customer by e-mail, telephone, post or other appropriate method to inform the Customer of the revised price before despatching the Goods/ place an engineer visit. The Customer may then cancel the offer to purchase, or confirm the offer to purchase at the revised price if one is offered by the Company. The Company reserves the right to make an additional charge to cover any increase in transport costs occurring before the date of delivery.

2.5 In the event of any alteration being requested by the Customer in design or specification and agreed by the Company the Company shall be entitled to make an adjustment to the quoted price fairly reflecting such alteration.

2.6 Unless otherwise agreed and subject to Condition 17.1 a sum equal to the cost of tooling, in whole or in part shall become immediately due and payable from the Customer upon approval of any sample or samples being given in accordance with Condition 5.1

2.7 All customers qualified for time payment discounts for our work. Only one discount code can be redeemed per order, multiple discounts per order are not permitted.  Three different type of discounts could be provided . The Prepayment Discount for a full payment before delivery . Payment fully refundable for cancellations before 24 hours before an engineer scheduled visit. Any emergency paid call outs refundable only in 20 min after the payment. The Aftervisit Discount applicable for the payment made on delivery (straight after an engineer visit) . The Payment Discount applicable for the payments made in 10 days from the invoice day.

2.8 Any advises  are free unless it involves our engineers additional time or a visit and subject to Condition 5

2.9 All prices include Call out charge that include our engineer’s 30 min time on a site, and every next hour charge. Next hour charge will be rounded up to 30 min. All prices exclude of additional car charges and subject to Condition 2.2


3.1 Unless otherwise agreed by the Company in writing and subject to the Company having notified the Customer that the Company has received satisfactory trade references, payment shall be due and payable 30 days after the date of Invoice. In the absence of such agreement or notification payment shall be made on delivery. If the Company considers the credit worthiness of the Customer to have deteriorated after the date of the contract, the Company shall be entitled to require payment prior to delivery.

3.2 The Company shall be entitled to submit its invoice with its delivery advice note or at any time afterwards save that where delivery has been postponed at the request of or by the default of the Customer then the Company may submit its invoice at any time after the Goods are ready for delivery or would have been ready in the ordinary course but for the request or default on the part of the Customer.

3.3 Where goods/work are delivered by instalments the Company may invoice each instalment separately and the Customer shall pay such invoices in accordance with these Conditions.

3.4 No disputes arising under the contract nor delays beyond the reasonable control of the Company shall interfere with prompt payment in full by the Customer.

3.5 In the event of default in payment by the Customer the Company shall be entitled without prejudice to any other right or remedy to do all or any of the following:-

3.5.1 to suspend all further deliveries under this contract or any other contracts between the Company and the Customer then current, without notice:

3.5.2 to charge interest on any amount outstanding at the rate of 8% per annum above the Base Rate of Bank of England such interest being charged as a separate continuing obligation not merging with any judgment.

3.5.3 to serve notice on the Customer requiring immediate payment for all Goods supplied by the Company under this and all other contracts with the Customer whether or not payment is otherwise due or invoiced; and/or

3.5.4 to deduct from any monies due or to become due to the Customer any monies due to the Company or any associated or subsidiary company of it from the Customer under this and/or any other contract.

3.5.5 to sue for the price of the Goods and where applicable services even though (in the case of the Goods) title may not have passed to the Customer.


4.1 Time for delivery/visit is given as accurately at possible but is not guaranteed. The Customer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery time stated nor shall the Customer be entitled to make, or to purport to make, time for delivery of the essence of the contract.

4.2 The date of delivery/visit shall in every case be dependant upon prompt receipt of all necessary information final instructions or approvals from the Customer. Any delays or alternations by the Customer in design, specifications or quantities required may result in delay in visit or delivery.

4.3 Failure by the Customer to take delivery or arrange access for a visit of or to make payment in respect of any one or more instalments of Goods delivered under this contract shall entitle the Company to treat the whole or part of the contract as repudiated by the Customer.

4.4 The Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery/visit but shall be under no obligation to do so. Where delivery is postponed otherwise than due to the default by the Company, the Customer shall pay all costs and expenses, including a reasonable charge for storage and transportation so occasioned and payment for the Goods shall be made in accordance with these Conditions.

4.5 Any packaging by the Company, unless otherwise expressly agreed in writing is intended to provide adequate protection in normal conditions of transit of usual duration. Unless otherwise agreed in writing, cases and other packing materials, when charged for, will be credited if returned to the Company’s works within 28 days of the date of invoice, carriage paid and in good condition.

4.6 The Company will not be liable for unloading the Goods at the designated point of delivery or for placing them in position on site, except by prior agreement in writing.

4.7 Where the Company accepts an order for the supply of Goods to be called off by the Customer over a period then unless otherwise agreed by the Company in writing, such call offs must be made so as to complete delivery of all Goods within 12 months from the date of the Customer’s order.

4.8 The Company shall have the right to make delivery by instalments and in that event each delivery shall stand as a separate contract and failure to make any instalment delivery shall not entitle the Customer to repudiate the whole contract.

4.9 Unless otherwise agreed in writing, whether or not the Company shall arrange transport by its own vehicles or otherwise, delivery shall be effected when the Goods leave the premises of the Company or those of the suppliers to the Company where the Goods are despatched direct from such suppliers premises to the Customer.

4.10 Any delivery note or notes presented by or on behalf of the Company and/or its carrier must be signed on receipt of the Goods.

4.11 If the Customer requires an alteration in the quantity of an order including suspension or reduction of “firm” schedules then all Goods already in progress may be delivered in accordance with the earlier instructions of the Customer and shall be paid for by the Customer.

4.12 If and so far as work has been necessarily commenced in advance of “firm” schedules in order to provide in accordance with a normal process time cycle for deliveries indicated by a “tentative schedule” the Customer shall be liable to accept delivery of such Goods at the times and in the quantities so indicated and to pay therefore.

4.13 Save in the case of export contract all pallets and stillages used by the Company in the delivery of the Goods shall remain the property of the Company and shall be returned by the Customer to the Company. Section 32(2) of the Sale of Goods Act 1979 shall not apply. The Company shall not be required to give the Customer the notice specified in section 32(3) of that Act.

4.14 We require free access to affected/work areas during projects. Failure to do so will require additional visit and subject to Condition 2.2


5.1 The Company may at its discretion submit a sample to the Customer for approval before executing the bulk of the order which will only be commenced on receipt of such approval in writing. All Goods in respect of which a sample is so approved shall be deemed to have been satisfactorily tested by the Customer and to be suitable for the purposes for which the Customer requires them.

5.2 Notwithstanding that samples may be or have been submitted by the Company the sale to the Customer is not and shall not be deemed to be a sale by sample for the purposes of Section 15 of the Sale of Goods Act 197

5.3. Any samples submitted to the Customer are intended to indicate only the substance and the general character of the materials and the Customer shall have no claim if the colour or composition of the bulk supplied fails to correspond with the sample in such respect unless the particular requirement is specified by the Customer and accepted by the Company in writing.

5.4 We are respect our engineers time and knowledge and we don’t provide any  assessments for free. All engineers visit are subject to Condition 2.9


6.1 Risk shall pass to the Customer so that the Customer is responsible for all loss, damage or deterioration to the Goods:-

6.1.1 if the Company delivers the Goods by its own transport or in accordance with a specific contractual obligation arranges transport for the Goods at the time when the Goods arrive at the designated place of delivery, or

6.1.2 in all other circumstances at the time when the Goods leave the premises of the Company.

6.2 Title to the Goods shall only pass to the Customer upon the happening of any one of the following events:-

6.2.1 the Customer has paid to the Company all sums (including any default interest) due from it to the Company under this contract and under all other contracts between the Company and the Customer including (for avoidance of doubt) any sums due under contracts made after this contract whether or not the same are immediately payable and under all contracts between the Company and any associate or subsidiary company of the Customer or any company under the ultimate control of the same parent company as has ultimate control of the Customer, or

6.2.2 when the Company serves on the Customer notice in writing specifying that title in the Goods has passed.

6.3 The Company may recover Goods in respect of which title has not passed to the Customer at any time and the Customer hereby licences the Company, its officers, employees and agents to enter upon any premises of the Customer with or without vehicles for the purpose either of satisfying itself that Condition

6.4 below is being complied with by the Customer or of recovering any Goods in respect of which title has not passed to the Customer.

6.4 Until title has passed to the Customer pursuant to these terms it shall possess the Goods as fiduciary agent and bailee of the Company. If the Company so requires, the Customer shall store the Goods separately from other Goods and shall ensure that they are clearly identifiable as belonging to the Company. During such time as the Customer possesses the Goods with the Company’s consent, the Customer may in the normal case of its business sell or hire the Goods as principal but without committing the Seller to any liability to the person dealing with the Customer.


7.1 Cancellation will only be agreed to by the Company on condition that all costs and expenses incurred by the Company up to the time of cancellation and all loss of profits and other loss or damage resulting to the Company by reason of such cancellation will be paid forthwith by the Customer to the Company.

7.2 Goods returned to the Company without the written consent of a director of the Company will under no circumstances be accepted for credit. Where the Company accepts the return of Goods it shall do so on such terms as it considers appropriate, including at its discretion the charge of a handling fee.

7.3 If the Customer requests the Company to vary the quantity and/or specifications of the Goods in any way then the Company agrees to make such variations provided that the request is reasonable and the work requested is of a similar nature to the contract works and provided that the effect of such variation shall not, when treated cumulatively with previous variations, have the effect of increasing the total contract price to an amount greater than 20% of the original contract price. The performance of variations outside these limits shall be at the Company’s discretion.

7.4 All variations required by the Customer shall be in writing and the price if not agreed prior to the performance of the work by the Company shall be based on appropriate contract prices (if any) plus escalation in respect of inflation and increased costs of materials and labour.

7.5 If the Company agrees to any such variation, any dates quoted for delivery and where applicable completion of services shall be extended accordingly.

7.6 An engineer visit cancelation could be made in any time however money refund subject to Condition 2.7


8.1 The Company reserves the right to alter or change dimensions or composition of the Goods supplied to conform to applicable standards or laws or otherwise within reasonable limits having regard to the nature of the Goods.

8.2 Where materials are ordered by reference to numerical quantities or specified weights the Company reserves the right to under or over deliver the quantity ordered by five per cent in accordance with trade custom.

8.3 The information contained in the advertising sales and technical literature issued by the Company, including but not limited to any illustrations, performance details, examples of installations and methods of assembly and all other technical data in such literature, are based on experience and upon trials under test conditions and are provided for general guidance only. No such information or data shall form part of the contract unless the Customer shall have complied with Condition 1.5 relating to statements and representations and the Company shall have given the confirmation referred to in that condition.


9.1 The Customer shall have no claim for shortages or defect on delivery or after installation which are or would be apparent on visual inspection unless:-

9.1.1 the Customer inspects the Goods within three working days of their arrival at its premises or other agreed destination, and

9.1.2 a written complaint specifying the shortage or damage is made to the Company and to the carrier within three working days of delivery in the event of partial loss, damage or non-delivery of any separate part of a consignment, or within seven working days of the notified date of despatch in the event of non-delivery of a whole consignment or, in either event, within such shorter period as the carrier’s conditions (if applicable) require, and

9.1.3 the Company is given an opportunity to inspect the Goods and investigate any complaint before any use of or alteration to or interference with the Goods.

9.2 If a complaint is not made to the Company as provided in this Condition 9 then the Goods shall be deemed to be in all respects in accordance with the contract and the Customer shall be bound to pay for the same accordingly.

9.3 Defects in quality or dimension in any instalment delivery shall not be a ground for cancellation of the remainder of the Order.


10.1 The Customer shall have no claim in respect of defects not apparent on visual inspection following delivery envisaged by these Conditions unless:-

10.1.1 a written complaint is sent to the Company as soon as reasonably practicable after the defect is discovered and no use is made of the Goods thereafter and no alteration made thereto or interference made therewith before the Company is given an opportunity to inspect the Goods in accordance with this Condition, and

10.1.2 the complaint is sent within three months of the date of delivery of the Goods or, in the case of an item not manufactured by the Company, within the guarantee period specified by the manufacturer of such item or completion of the works.

10.2 The Customer shall not be entitled to any claim in respect of any repairs or alterations undertaken by the Customer without the prior specific written consent of the Company nor in respect of any defect arising by reason of fair wear and tear or damage due to accident, neglect or misuse nor in respect of any Goods to which alterations have been made without such consent or to which replacement parts not supplied by the Company have been fitted.

10.3 The Company shall not be liable for (and the Customer shall indemnify the Company against claims arising there from) loss or damage suffered by reason of use of the Goods after the Customer becomes aware of a defect or after circumstances which should reasonably have indicated to the Customer the existence of a defect.

10.4 The Company may within 15 days of receiving a written complaint (or 28 days where the Goods are situated outside mainland Britain) inspect the Goods and the Customer, if so required by the Company, shall take all steps necessary to enable the Company to do so.


11.1 Save as otherwise provided by the other provisions of these Conditions Sections 13 to 15 of the Sale of Goods Act 1979 and Sections 3 to 5 of the Supply of Goods and Services Act 1982 are to be implied into the contract.

11.2 In the event of the condition of the Goods being such as might or would (subject to these Conditions) entitle the Customer to claim damages, to repudiate the contract and/or reject the Goods the Customer shall not then do so but shall ask the Company to repair or supply satisfactory substitute Goods and the Company shall thereupon be entitled at its option to repair, or take back the defective Goods and to supply satisfactory substitute Goods free of cost and within a reasonable time or to repay the price of the Goods in respect of which the complaint is made.

11.3 If the Company does so repair the Goods or supply satisfactory substitute Goods or effect repayment pursuant to Condition

11.2 above the Customer shall be bound to accept such repaired or substituted Goods or repayment and the Company shall be under no liability in respect of any loss or damage whatsoever arising from the initial delivery of the defective Goods or from the initial performance of works or from the delay before the defective Goods are repaired or the substitute Goods are delivered or the repayment or rectification is effected.

11.4 In the case of Goods not manufactured by the Company:-

11.4.1 the Company gives no assurance or guarantee whatsoever that the sale or use of the Goods will not infringe the patent, copyright or other intellectual property rights of any person, firm or company, and

11.4.2 the guarantee will be limited to the guarantee (if any) which the Company receives from the manufacturer or supplier.


The Company shall not be liable in respect of claims arising by reason of death or personal injury except in so far as the death or injury is attributable to a failure by the Company to exercise reasonable care. Further, under no circumstances whatever shall the Company be liable for losses special to the particular circumstances of the Customer, indirect losses, work required in connection with the removal of defective Goods and the installation of repaired or substituted Goods, loss of profits, damage to property or wasted expenditure. Without prejudice to this condition, where Goods are supplied for the purpose of a business, the Company’s liability, whether in respect of one claim or the aggregate of various claims (other than claims for death or personal injury to the extent that the same is caused by a failure of the Company to take reasonable care), shall not exceed £250,000 and the Customer agrees to insure adequately to cover claims in excess of such amount.


13.1 All drawings, documents, confidential records, computer software, catalogues and other information supplied by the Company whether produced by itself or a third party, are supplied on the express understanding that copyright is reserved to the Company (or the third party) and that the Customer will not without the written consent of the Company either give away, loan, exhibit or sell any such drawings, documents, records, software or other information or extracts from them or copies of them or use them in any way except in connection with the Goods in respect of which they are issued. In addition, any design right or copyright created in relation to the Goods will vest in the Company where the Goods are commissioned by the Customer, whether or not for a separate fee.

13.2 All claims for alleged infringement in respect of patents, trade marks, registered design, design right or copyright received by the Customer must be notified immediately to the Company so that the Company can be kept fully informed of the conduct of such claims. If requested by the Company, the Company shall be entitled to have conduct of any proceedings relating to any such claim in such manner as the Company thinks fit and the Customer will provide to the Company such reasonable assistance as the Company may request. The cost of any such proceedings will be borne by the Company . If any allegation shall be made against the Customer to the effect that the supply of the Goods infringes the intellectual property rights of any third party or the Company has reason to believe that any such allegation is likely to be made, the Company may at its option and expense modify or replace the Goods so as to avoid the infringement (but without adversely effecting the overall performance of the Goods), or obtain for the benefit of the Customer the right to continue to use the Goods, or repurchase the Goods at the contract price as reduced by a reasonable provision for depreciation. If the Company pursues any of such options, the Customer will have no rights or remedies against the Company arising directly or indirectly out of the alleged infringement.


14.1 The Customer shall be solely responsible for ensuring that all drawings, information, advice and recommendations given to the Company either directly or indirectly by the Customer or by the Customers agents, servants, consultants or advisors, are accurate, correct and suitable. Examination or consideration by the Company of such drawings, information, advice or recommendations shall in no way limit the Customers responsibility hereunder unless an authorised representative or director of the Company under the hand of a director or other authorised representative specifically agrees in writing to accept responsibility. Examination or consideration by the Company of such drawings, information, advice or recommendations shall not of itself limit the Customer’s responsibility.

14.2 The Customer shall indemnify the Company from and against all actions, claims, costs and proceedings which arise due to the manufacture of Goods to the drawings or specifications of the Customer where such drawings or specifications of the Customer are at fault or where it is alleged that they involve an infringement of patent, copyright, registered design, design right or design copyright or other exclusive right.


If the Customer shall become bankrupt or under the provisions of Section 123 of the Insolvency Act 1986 is deemed to be unable to pay its debts or compounds with creditors or in the event of a resolution being passed or proceedings commenced for the administration or liquidation of the Customer (other than for a voluntary solvent winding up for the purposes of reconstruction or amalgamation) or if a Receiver or Manager is appointed of all or any part of its assets or undertaking the Company shall be entitled to cancel the contract in whole or in part by notice in writing to the Customer without prejudice to any other right or remedy available to the Company.


16.1 The Customer or its authorised agent shall where the contract so stipulates be entitled at its option to test or inspect the Goods at the Company’s premises. If this option is not exercised within 14 days of notification to the Customer of readiness for inspection or where the Customer does not within three days after inspection notify the Company in writing that it is of the opinion that the Goods are not in conformity with the contract then the Customer shall be conclusively deemed to have accepted the Goods and the Company shall be entitled to effect delivery. Any costs incurred in carrying out such testing or inspection including the provision of work pieces and consumable items will be for the Customers account.

16.2 The Company is  obliged to produce test however all performance certificates or safety critical certificates issued for additional charge .

  1. TOOLS

17.1 Subject to sub-condition

17.1.1 below and unless otherwise expressly agreed in writing tools manufactured, constructed or acquired by the Company in connection with the manufacture of the Goods shall at all times remain the property of the Company notwithstanding that the Customer may have paid or be liable to pay a sum equal to all or part of the cost of such construction or acquisition.

17.2 Where tools or any of them are loaned to the Company by the Customer they shall remain the property of the Customer and shall where reasonably practicable be clearly identified as such. The Company shall not be liable in respect of damage to or the destruction of such tools save where it is shown to have been negligent in its custody or use of them when its liability shall be limited to the repair or replacement of the tools so far as may be necessary for the purposes of the contract or any future contract with the Customer.

17.3 Neither the Customer nor the Company shall disclose to any third party any measurements, dimensional or design details or any other information in respect of the tools owned by the other without previous consent in writing.


The Company shall be under no liability for any failure to perform any of its obligations under the contract if and to the extent that the failure is caused by act of God, governmental restriction, condition or control or by reason of any act done or not done pursuant to a trade mark dispute, shortages of labour or materials or breakdown of machinery or any other matter (whether or not similar to the foregoing) outside the control of the Company.

  1. CONSUMER PROTECTION ACT 1987 (“the Act”)

19.1 In circumstances where the Company supplies parts or products to the Customer for incorporation with, or use ancillary to, any composite or other products to be produced, manufactured, processed or supplied by the Customer or a third party then:-

19.1.1 the Customer shall immediately on demand produce for inspection by the Company copies of all written instructions, information and warnings to be supplied by the Customer in relation to the said composite or other products, provided nevertheless that such inspection or right to inspect shall not of itself constitute acceptance or approval on the part of the Company of such instructions, information or warnings and

19.1.2 the Customer shall indemnify, reimburse and compensate the Company for all losses and damages (including costs, expenses and charges for legal actions in which the Company may be involved) that the Company may incur or have to bear in the event that any claim or claims are made against the Company pursuant to the Act or otherwise relating to the said composite or other products of the Customer in circumstances in which the part of product supplied by the Company was either (i) not the defective part of the said composite product or other product, or (ii) was only rendered the defective part or became a defective product by reason of actions or omissions of the Customer (including without limitation the supply of defective free issue materials) or (iii) was only rendered the defective part or became a defective product by reason of instructions or warnings given by the Customer or other supplier of the said composite or other products or (iv) supplied in accordance with a specification and/or drawings furnished by or on behalf of the Customer.

19.1.3 for the purposes of this condition only the word “defective” shall be interpreted in accordance with the definition of “defect” contained in Part 1 of the Act

19.2 The Customer hereby acknowledges that it is under a duty to pass on to its customers (where appropriate) all instructions, information and warnings supplied to it by the Company with the Goods.


20.1 The contract is between the Company and the Customer as principles and under no circumstances shall the Customer assign the benefit or burden of it without the prior written consent of the Company. The Company shall be entitled to assign or subcontract the whole or part of its obligations under the contract and to assign its interest in the contract.

20.2 The Customer warrants that the Goods will be used in such manner and for such purposes only as are permitted by the Law of England or such other country in which the Goods are to be used and in accordance with any instructions provided by the Company or other third party which shall have been approved in advance by the Company to the Customer. The Customer hereby indemnifies the Company against any liability to third parties which the Company may become subject to in relation to use of the Goods supplied to the Customer by the Company for any purposes or in any manner other than as is expressly permitted by the contract.


In the event of any provision of these Conditions being or becoming void in whole or in part the other provisions of these Conditions shall remain fully valid and enforceable and void provisions shall, where appropriate be replaced by other provisions corresponding as closely as possible with the void provisions in accordance with the meaning and purposes of these Conditions.

  1. LEGAL




This contract is intended to be entered into with customers based in the United Kingdom only who are 18 years of age or over and are a ‘consumer’ within the meaning of section 2 of the Consumer Rights Act 2015 in relation to the contract. By entering into the following contract with us you will be confirming that this is true.

Why you should read these terms carefully

You should read the following contract terms (‘the Terms’) carefully before placing your order ( call out ) to purchase ( engineer visit ) any goods listed on this website (‘Goods’). It is important that you do so as, for every purchase which you make, both you (‘the Buyer’) and we, London Engineers Company Limited (‘L.E.’), as the sellers/ service provider, will be legally bound by these Terms.

What does the Contract between us consist of?

It is our intention that these Terms together with any specifications about the Goods / spare parts such as price, and description, which appear on this website / delivered or used by our engineer, will form the whole of the contract between us. We will refer from now on to the whole contract between us (i.e. these terms together with specifications about the Goods / service) as ‘the Contract’.

How the Contract between us is formed

You, by ordering the Goods / placing engineer call out, will be making us an ‘offer’ i.e. an offer to purchase those Goods or do for you some work in accordance with the Contract. We will then either ‘accept’ or ‘reject’ your offer (usually depending upon engineer’s / parts/ Goods availability). The confirmation of a visit or sending Goods will be construed as acceptance by the Company of all or part as the case may be of the Customer’s offer.

What if we do not accept your offer ?

We might reject an ‘offer’, as mentioned above, for a number of reasons, for example, we are out of parts stock or the price of any Goods/ spare parts has changed or if you have requested delivery / visit to a place to which we are unable to send engineer. If we do not or are unable to accept your ‘offer’, we will contact you by e-mail, telephone, post or other appropriate method, to inform you of this. If your ‘offer’ is not accepted, there will be no contract between us.


Any orders which we accept are subject to goods/ engineer time availability. In the event that we are unable to supply the Goods/ place an visit , we will inform you of this as soon as possible and will reimburse any payment you might have made for the Goods / visit in full as soon as possible and in any event within 30 days of having accepted your order.


The price for the Goods / engineer visit will be as specified on L.E.’s payment website’s page ( or by phone/ email request . We reserve the right to change the price of any Goods / visit at any time for any reason, including changes in commodity prices, currency exchange rate fluctuations, supplier price increases and changes in market conditions. If the price is incorrect or has changed. If the price is incorrect or has changed we will contact you by e-mail, telephone, post or other appropriate method, to inform you of this, before sending the Goods / placing a visit. You may then cancel your offer to purchase, or confirm your offer to purchase at a revised price if one is offered.


The price for the Goods is exclusive of Value Added Tax which will be charged at the current rate in the UK.


You can either pay by credit card or debit card, (we accept VISA, Mastercard, Maestro and American Express) Paypal or by cheque. If you wish to pay by cheque we may delay sending the Goods until the cheque has cleared. For this reason we ask you to add this additional time to the estimates of delivery which we give. Cheques should be made payable to L.E. company Ltd.


Delivery calculated on request or on the payment page

Returns ( subject only for spare parts / Goods without installation)

You can return the Goods for any reason at our cost subject to the following conditions:

  • You do so within 30 days of the delivery of the Goods to you.
  • The Goods are received by us in the condition they were in when we sent them.

Subject to the above conditions, we will reimburse the cost of the Goods as soon as possible after the Goods are received and in any event within 30 days of that date, or replace the Goods if still required.

If you wish to return the Goods because they were damaged when you received them, please tell us about the damage within 3 days of receipt.

We request that you keep all packaging materials so that you can return the Goods as they were sent to you.


We promise to exercise reasonable care and skill in carrying out our obligations under this Contract. If any breach of this promise causes death or personal injury, we will accept liability. Neither do we in any way wish to avoid liability in relation to any other claim which you might have against us in respect of Goods which we have supplied (or failed to supply) to you and where this is the result of our own negligence.

Where we do accept that we are liable or where we are found to be liable, in relation to any claim you might have against us, we do however limit that liability to the following:

  • To direct and foreseeable losses (including which result from our negligence) which you may suffer. We will not be liable for losses which are indirect. By ‘indirect losses’ we mean, for example, loss of profits or loss of contracts, damage to any of your property or damage to anyone else and personal injury which you or someone else might suffer which is not a result of our negligence.
  • To the extent that we are covered by any insurance policy which we have taken out and which is operative at the time that liability arises.

Save as set out above, we will not be liable to you in respect of any claim which you may have.

Errors or omissions

Whilst we will make every effort to ensure that the information on this website, including anything in the Contract and also in any correspondence from us to you, is accurate, complete and up to date, we cannot guarantee this. If we do make any mistakes, we apologise for any inconvenience which this might cause and we would be grateful if you could point them out to us as soon as possible. We do reserve the right to correct any mistakes without there being any liability on our part.

Law relating to this Contract

The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

L.E  company details

We are registered in England under the name of London Engineers Company Ltd .

Use of this website

Please read the following terms and conditions carefully before continuing to use this web site


Any intellectual property rights arising in respect of this web site’s design, text, graphics, the selection and arrangement thereof, underlying source code, software and all other material (the ‘Content’) on this web site belong to the Company and/or its licensors.

Permission is hereby granted to electronically copy and store (but not on any server or other storage device connected to a network) and print individual pages of the Content on paper (but not photocopy them) from this web site only for the purposes of placing an order with the Company or in connection with an existing order. Any other use of the Content, including reproduction for purposes other than that hereby authorised, such as modification (including the removal of copyright or trade mark notices), distribution or republication is prohibited.


It is possible for third parties to access web sites and alter their contents. The Company shall not be liable for any damages or loss arising out of or in connection with any defamatory statements made by third parties on the Company’s web site (whether with or without the authority of the Company).


The Company makes no warranty that the information accessible via this web site is accurate, complete or current.

The Company makes no warranty that the Content is year 2000 compliant and free from infection by viruses or anything else that has contaminating or destructive properties.

The Company shall, unless specifically stated otherwise, not be liable for any damages or loss arising out of or in connection with the use of the Company’s web site including (but not limited to) direct or indirect consequential loss, loss of data, income or profit, loss of or damage to property and claims of third parties.


Purposes for which we gather information about you. L.E.  will hold and process any personal information which you provide to us on this web site in order to facilitate and enhance the services which we provide and to process your orders.


With advancing technologies and legal developments, we ask you to refer to our own web site on a regular basis to ensure that you are aware of our most recent policies and terms and conditions.


Build a Cold Room