We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Conditions and Cookies policy sets out the basis on which any personal data we collect from you by using coldroom.co.uk, or that you provide to us will be processed by L.E. Ltd (London Engineers Ltd).
Payment Protection and Security
To ensure that your credit/ debit card is not being used fraudulently our payment providers (Sage and PayPal) will actively check the address you provide along with the CV2 value you entered against the card issuer’s records. In performing these actions, your address and CV2 will be sent to the card issuers systems. The card issuer will then return a response indicating if it has matched or not. We are not responsible for the values returned.
By placing an order or requesting engineer call out you accept our Terms and Conditions. Our website does not handle any part of the card processing checks. We therefore do not hold or interact, wholly or partly, with any card information you supply during the checkout process. This is done by design to help protect your card information.
What information will L.E. collect about me and how will it be used
In order to use certain features on our website, such as engineer call out and discounts given it it be required to keep your detail.
|Email Address||We use this to communicate to you . No one else will be able to see your email. Your email address also lets you be sure you have discount on the payment page. And it means we can get in touch if we need to tell you about something new, like a change to our Terms and Conditions.|
|Password||We don’t do any passwords|
|First name||We ask everyone for their first name. We use this name when contacting you.|
|Last name||We ask everyone for their last name. We use this name when contacting you.|
|Profession/Business Type||This helps us see how different sections of industry use L.E.. It also helps us check that we’re stocking spare parts which are relevant to the type of business making call outs|
|How did you hear about L.E.||This helps us understand what marketing activities are generating interest in L.E.|
|This preference allows to contact you via Email|
|SMS||This preference allows to contact you via SMS|
|Post||This preference allows to contact you via Post|
|Product/work Images||This sets your preference to view our work with Photo images.|
L.E. uses third parties to process some of your information on our behalf. L.E.require that these third parties comply strictly with our instructions and we require that they NEVER use your personal information for their own business or marketing purposes.
|Account Number||Account identifier|
|PO Number||An optional value provided by the customer to assign with the order|
|Invoice Number||A unique number assigned to all invoices|
|Invoice Date||Date the Invoice was generated|
|Invoice To||The name and address for whom the Invoice is intended|
|Delivered To||The name and address where the goods were delivered|
|VAT Code||Vat Code|
|VAT Rate||VAT Rate|
|Subtotal||Total order before tax|
|VAT Total||Total order tax including shipping|
|Total||Total order value including VAT and shipping|
This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of the website. This anonymous data helps L.E. better understand how our customers engage with the website.
Updating your details
As the data subject (a natural person whose personal data is processed by a controller or processor) you can update any of the details you have provided us by visiting the Payment area of the website. Alternatively, send an email to [email protected], or send a letter to L.E. Ltd 12 Melcombe place NW1 6JJ, London
Should you wish to access the personal information that we hold about you please write to us at the above postal address. Please include a brief description of the information you require and proof of identification. We will then respond to you within 1 month of the date of your request.
How long we keep your personal information on file
We won’t keep your personal data for longer than necessary, at which point we will delete or take steps to pseudonymisation ( The processing of personal data such that it can no longer be attributed to a single data subject ) your personal information.
How to contact L.E. Limited
12 Melcombe place , London, NW1 6JJ
How to make a complaint
If you have already contacted L.E. and you are still not happy with the way we handle your personal data, you may contact the Information Commissioner’s Office through their website www.ico.org.uk