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Privacy Policy

Page updated: May 2018

We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Conditions and Cookies policy sets out the basis on which any personal data we collect from you by using coldroom.co.uk, or that you provide to us will be processed by L.E. Ltd (London Engineers  Ltd).

Payment Protection and Security

To ensure that your credit/ debit card is not being used fraudulently our payment providers (Sage and PayPal) will actively check the address you provide along with the CV2 value you entered against the card issuer’s records. In performing these actions, your address and CV2 will be sent to the card issuers systems. The card issuer will then return a response indicating if it has matched or not. We are not responsible for the values returned.

By placing an order or requesting engineer call out you accept our Terms and Conditions. Our website does not handle any part of the card processing checks. We therefore do not hold or interact, wholly or partly, with any card information you supply during the checkout process. This is done by design to help protect your card information.

What information will L.E. collect about me and how will it be used

As your data controller (a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or will to be, processed.), when you place an order with L.E. whether that is online, over the phone or at our premises; register on our website, send us an email, review a product on our website, submit a form on our website, complete a survey or enter any competition or promotion, we will need to know some personal information such as your name, address, email and telephone number. By supplying this information you consent to our use of the information in accordance with this Privacy Policy.

 

In order to use certain features on our website, such as engineer call out and discounts given it it be required to keep your detail.

Item Purpose
Email Address We use this to communicate to you . No one else will be able to see your email. Your email address also lets you be sure you have discount on the payment page. And it means we can get in touch if we need to tell you about something new, like a change to our Terms and Conditions.
Password We don’t do any passwords
First name We ask everyone for their first name. We use this name when contacting you.
Last name We ask everyone for their last name. We use this name when contacting you.
Profession/Business Type This helps us see how different sections of industry use L.E.. It also helps us check that we’re stocking spare parts which are relevant to the type of business making call outs
How did you hear about L.E. This helps us understand what marketing activities are generating interest in L.E.
Preferences
Email This preference allows to contact you via Email
SMS This preference allows to contact you via SMS
Post This preference allows to contact you via Post
Product/work Images This sets your preference to view our work with Photo images.
 

 

L.E. uses third parties to process some of your information on our behalf. L.E.require that these third parties comply strictly with our instructions and we require that they NEVER use your personal information for their own business or marketing purposes.

 

Invoices
Item Purpose
Account Number Account identifier
PO Number An optional value provided by the customer to assign with the order
Invoice Number A unique number assigned to all invoices
Invoice Date Date the Invoice was generated
Invoice To The name and address for whom the Invoice is intended
Delivered To The name and address where the goods were delivered
VAT Code Vat Code
VAT Rate VAT Rate
Subtotal Total order before tax
VAT Total Total order tax including shipping
Total Total order value including VAT and shipping
 

Google Analytics

This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of the website. This anonymous data helps L.E. better understand how our customers engage with the website.

Updating your details

As the data subject  (a natural person whose personal data is processed by a controller or processor) you can update any of the details you have provided us by visiting the Payment area of the website. Alternatively, send an email to [email protected], or send a letter to L.E. Ltd 12 Melcombe place NW1 6JJ, London

Should you wish to access the personal information that we hold about you please write to us at the above postal address. Please include a brief description of the information you require and proof of identification. We will then respond to you within 1 month of the date of your request.

How long we keep your personal information on file

We won’t keep your personal data for longer than necessary, at which point we will delete or take steps to pseudonymisation ( The processing of personal data such that it can no longer be attributed to a single data subject ) your personal information.

Changes to the Privacy Policy

This Privacy Policy may be updated from time to time, so you may wish to check it each time you submit personal information to L.E. The date of the most recent revisions will appear on this page. If any significant changes are made to this Privacy Policy, we will provide a more prominent notice (including email notification of Privacy Policy changes). If you do not agree to these changes, please do not continue to use L.E. Ltd.

How to contact L.E. Limited

If you would like to contact us regarding this Privacy Policy then please send an email to [email protected]
12 Melcombe place , London, NW1 6JJ

How to make a complaint

If you have already contacted L.E. and you are still not happy with the way we handle your personal data, you may contact the Information Commissioner’s Office through their website www.ico.org.uk

 

 

 

 

 

 

 

 

 

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